Managed IT Application Services

effUniv Application Management Services combine helpdesk, maintenance and enhancement services to help businesses improve operational continuity. Our proven processes and methodologies help our clients gain quality IT services with improved uptime and response time while removing the need to worry about keeping applications running smoothly, allowing them to focus on core competencies and reduce investment on in-house IT departments.

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Our flexible and transparent service level agreements suit a wide range of businesses and business requirements.

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Our portfolio of services includes:

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Application Helpdesk Service:

• Frontline Support

• Call Management & Ownership

• Third Party Vendor Management

• MIS Reporting

 

Support and Maintenance Services:

• Monitoring Services

• Incident and Problem Management

• Routine and Preventive Maintenance

• Knowledge Management

 

Application Enhancement and Value Add Services:

• Change Request Management

• Enhancement

• Migration and Upgrade

• Application assessment