Helpdesk Services

effUniv’s Multi-lingual IT Help Desk Services allow businesses to expand into Asian countries where users may require local language IT support. effUniv’s 24×7 help desk offers ITIL-based incident management, including ticketing, third-party escalation, remote end-user PC support, and application support with defined service levels.

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Business Value:

6 Languages: English, Japanese, Mandarin, Thai, Vietnamese, and Bahasa Melayu
24 x 7 x 365: 24 hour, 365 day coverage ensures extended support
Shared Service: Ability to support small-scale operations as well as large organisations. Shared model helps customers lower CAPEX, OPEX and  simplifies operations
Multi-channel: Phone, and email, managed through our in-house system
Business-centric: ITIL based framework and service delivery ensure the service is aligned with business needs